Delete Your Monochrome Account

Monochrome allows users to request permanent deletion of their account and associated personal data in accordance with Google Play’s Account Deletion policy.

How to request account deletion

To delete your Monochrome account, please follow the steps below:

1. Enter the email address associated with your Monochrome account in the form below.

2. Submit the account deletion request.

3. We may contact you to verify ownership of the account for security purposes.

4. Once verified, your account and personal data will be permanently deleted.

You do not need to have the Monochrome app installed to request deletion.

What data is deleted

When your account is deleted, the following data is permanently removed:

• Your Monochrome user profile

• Personal details (name, email, phone number)

• Ride history and in-app activity

• Loyalty points, credits, and preferences

Data retention exceptions

In some cases, Monochrome may retain limited information where required by law, regulation, or for legitimate business purposes such as:

• Fraud prevention

• Legal or regulatory compliance

• Financial record-keeping

Any retained data is stored securely and only for as long as required by applicable laws.

Processing time

Account deletion requests are typically processed within 3 days of verification. Once completed, the deletion is permanent and cannot be undone.

Need help?

If you have questions about account deletion, please contact our support team at:
support@monochromeapp.com

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